Breaking down silos: Proactive denials management for revenue cycle resilience

With ViVE and HIMSS coming up, we’re excited to share how we’re working to solve some of the biggest challenges in healthcare. Read on for a sneak peek of what we’ll showcase at these events.

Denials management is one of the most persistent and costly challenges healthcare organizations face. With millions of dollars at stake annually, revenue cycle teams are under immense pressure to minimize revenue leakage while navigating complex compliance landscapes. Traditional retrospective approaches — reacting to denials after they occur—are no longer sufficient. To truly enhance revenue cycle performance, organizations must shift toward proactive denials management utilizing integrated workflows.

This is the focus of a highly anticipated session that our friends at Intermountain Health are presenting at HIMSS 2025. Don’t miss Proactive denials management: Breaking down silos and enhancing revenue cycle performance, March 5 at 2 p.m. This session promises to provide actionable strategies to healthcare leaders looking to transform their revenue cycle processes.
 

The case for a proactive approach

Denials don’t just represent lost revenue; they are symptomatic of deeper inefficiencies within the revenue cycle. Coding errors, documentation gaps and fragmented workflows are common culprits that can lead to denials. Traditional methods of addressing these issues involve reviewing and appealing denials after claims are submitted, creating a reactive cycle that consumes valuable resources without addressing root causes.

A proactive denials management strategy flips this model on its head. Instead of waiting for denials to occur, proactive management emphasizes early identification and prevention of potential issues. Organizations can resolve errors upstream by unifying data and workflows between coding, clinical documentation integrity (CDI) and revenue cycle teams.
 

Real world insights of success

At the HIMSS session, experts from Intermountain Health will share their journey in implementing a proactive denials strategy. By integrating denials intelligence, Intermountain Health created a unified approach that improved collaboration, increased transparency and delivered measurable results.

Using benchmarks and data-driven insights, the team identified patterns in denials and addressed their root causes. This initiative enhanced operational efficiency, reduced compliance risks, and strengthened the organization’s financial performance. Attendees will gain a look at Intermountain Health’s challenges, opportunities and outcomes.
 

Why this matters

As healthcare organizations face mounting financial pressures, the importance of revenue integrity cannot be overstated. A proactive, unified approach to denials management doesn’t just protect the bottom line — it helps ensure resources are available to invest in patient care, engagement and transparency. 

Don’t miss this opportunity to learn from industry pioneers and take actionable insights back to your teams. Find out for yourself what proactive denials management can do for your organization by scheduling time with us at ViVE in booth 844opens in a new tab or at HIMSS in booth 4632opens in a new tab. While there, make sure you stop by to see me or Josh for a quick hello! You can also check out solutions that help manage outpatient CDI, address the coding shortage and support cybersecurity. If you’re not attending ViVE or HIMSS but want to learn more, contact us here. 
 

Diana Ortiz is a revenue cycle business manager at Solventum