The difference between a contract,
partnership and relationship

As a growing health system using disparate technologies across multiple facilities LCMC Health was looking for ways to standardize the clinical documentation experience. The evaluation team at LCMC Health was also tasked with cutting transcription costs when deciding on front-end speech recognition and electronic health record (EHR) solutions. Once the organization selected Epic as its EHR across facilities, the hunt was on for speech recognition that helped optimize the documentation experience for its physicians. The hospital assembled a committee to define criteria and ultimately select the best solution to meet this objective.

“We’re not about vendors or partners; we’re about relationships, and that’s what we wanted,” said Dr. Damon Dietrich, chief medical information officer at LCMC Health.

When taking the initial steps to look at speech recognition solutions, AI-driven 3M™ M*Modal Fluency Direct made a lasting impression. Because users experienced out-of-the-box accuracy, 16 out of 17 physicians on the panel selected 3M Fluency Direct as the organization’s speech recognition solution. “Bottom line—we chose Solventum because it was superior to others,” Dr. Dietrich said.

Learn more about how LCMC Health and Solventum have created a trusted partnership that creates exceptional savings for the organization and a better clinical documentation experience for its physicians.

The committee involved physicians from across the health system to be part of the evaluation and decision-making process. Product functionality, accuracy, the physician’s experience and the importance of a strong vendor relationship were key for the evaluation team. “We’re not about vendors or partners; we’re about relationships, and that’s what we wanted,” said Dr. Dietrich. “I encouraged our group to consider which solution provider could deliver that to us along with a solid speech recognition solution.”

When taking the initial steps to look at speech recognition solutions, AI-driven 3M Fluency Direct made a lasting impression. Because users experienced out-of-the-box accuracy, 16 out of 17 physicians on the panel selected 3M Fluency Direct as the organization’s speech recognition solution. “Bottom line — we chose Solventum because it was superior to others,” Dr. Dietrich said.

The Solventum team worked quickly to implement 3M Fluency Direct and LCMC Health physicians jumped in to test it immediately. “From what I observed in our initial interaction, we experienced a more than 99 percent accuracy rate without having a profile set up,” Dr. Dietrich said. Beyond product features and functionality, a strong long-term partnership was paramount for LCMC Health. “Our previous vendor would sell products to us and continue to look for additional sales opportunities, and they continue to work this strategy with us to this day,” stated Dr. Dietrich. “We had a gut feeling with Solventum that our vendor relationship would be stronger. And it is.”

Solventum worked with LCMC Health, its physicians and administrators to deploy 3M Fluency Direct to ensure success and adoption across the organization. As part of the implementation process and ongoing use of the solution, the Solventum team supports LCMC Health by:

• Holding monthly meetings with key stakeholders
• Providing utilization reports, showing where adoption is succeeding, identifying super users, creating training plans for teams and individuals with slower adoption rates
• Creating training plans for new staff
• Training the team annually on-site to optimize the physician experience
• Improving physician efficiency
• Assisting administrators to deploy the product virtually
• Realigning computer-assisted physician documentation (CAPD) alerts to improve the physician experience

Results, outcomes and/or financial improvements should not be interpreted as a guarantee or warranty of similar results. Individual results vary depending on circumstances.