Transforming health care with UX design

Great user experience is paramount in our digital world. But it doesn’t always translate to health care settings. With more than 20 years as a usability/user experience (UX) engineer and manager, Dr. Randolph Bias has spent his career helping software developers make human-computer interfaces “user friendly.” Learn how these ideas can be applied to the medical world, including in the electronic health record (EHR) and for advancing telemedicine.

What tasks do these people, these end users, these customers, these clients, what tasks are they going to want to be carrying out with our device, our hammer, our medical device, our iPhone app, smartphone app? What task are they going to be carrying out and why? And let's go see, let's not just say, ‘Yeah, looks good to me.’ Let's go test them and observe them, measure them.

Randolph Bias, PhD, Professor, School of Information, University of Texas at Austin