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Customer support for Solventum medical supplies and services is here to help answer your questions.

Send a message to customer service

Contact us by phone

Customer Care:

Phone: +1-800-228-3957
Hours: M-F 7:30 a.m. – 6 p.m.
CST | USA 

Negative Pressure Wound
Therapy/3M™ V.A.C.® Therapy
24/7 Support:

Phone: +1-800-275-4524
Hours: 24 hours per day, 7 days a
week

Contact 3M™ Express:
Phone: +1-800-275-4524 

ext. 41858

U.S. Office Locations

St. Paul Office:
3M HC St Paul Center, 3M
Corporate Headquarters, St Paul,
MN 55144-1000

San Antonio Office:
2930 W Interstate 10, 

San Antonio, TX 78249-2248

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Live Chat with Customer Care 

M-F 7:30 a.m. – 6 p.m.
CST | USA

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3M V.A.C Therapy Customer Support


Inclement Weather/Natural Disaster Announcement
We would like to remind our U.S. patients to charge their negative pressure wound therapy systems to ensure full battery life in the event of potential power outages. 
If you do not have enough supplies to continue to use your negative pressure wound therapy system for the next couple of weeks, please contact us at 1- 800-275-4524 or download MyWoundHealing™ Mobile App to connect your device to order additional supplies: Download on the App Store or Download on Google Play Store

Rendered image of the 3M ActiV.A.C. Therapy Unit with iOn Progress Remote Therapy Monitoring from a right 3/4 view.

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Notice of Privacy Practices

Notice of Privacy Practices

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 No Surprises Act

Public Notice Regarding Patient Protections Against Surprise Billing.

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Instructions for use

Access our IFU documents below.

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